Privacy Policy

Types of personal data we collect

Through your interactions with our business, we may collect the following types of personal information:

• Name
• Job title
• Company name
• Company address
• Telephone number
• Mobile telephone number
• Email address
• Type of enquiry
• Products and services of interest

How we obtain your personal data

The personal data we hold about you may be obtained in one or more of the following ways:

• You have supplied it directly through your interactions with Brett Martin as a customer, prospective customer, end user, supplier or website user.
• You attended a trade show, event or exhibition and provided consent to be contacted regarding Brett Martin products and services.
• Your company has provided us with consent to contact you about relevant Brett Martin products and services.
• You have signed up to receive product alerts and provided consent to be contacted about relevant Brett Martin products and services.
• You have requested technical support through our website enquiry service.
• You have responded to a trade enquiry service and provided consent to be contacted regarding Brett Martin products and services.

The legal basis for processing personal data

We process personal data where there is a lawful basis to do so. This may include:

• Legitimate interests: where there is a legitimate business interest in Brett Martin maintaining contact regarding relevant products and services.
• Consent: where you have provided consent to be contacted about relevant Brett Martin products and services.
• Contractual necessity: where processing is required to provide goods, services, support or information requested by you or your organisation.
• Legal obligation: where we are required to retain or disclose information to meet legal, tax, accounting or regulatory obligations.

Purpose of processing your personal data

Brett Martin may use your personal data for the following purposes:

• To ensure we have accurate information about you and your communication preferences.
• To contact you about your company’s ongoing relationship with Brett Martin.
• To contact you about products and services which may be of interest to you.
• To contact you regarding changes in terms and conditions of sale.
• To contact you about relevant product news and updates.
• To contact you about upcoming events, exhibitions and trade shows.
• To contact you regarding customer service delivery and quality standards.
• To occasionally invite you to participate in industry-specific data gathering exercises, such as polls and surveys.

Contact may be made by telephone, email, email marketing and postal mailing. You can opt out of marketing contact at any time.

Sharing of personal data

Your personal data is treated as confidential. Relevant information may be shared only with:

• Employees of Brett Martin for the purpose of fulfilling business obligations and keeping you informed about relevant products and services.
• Distributors and business partners of Brett Martin for the purpose of fulfilling business obligations to you.
• Brett Martin’s mailing house for the purpose of fulfilling postal mail-out services.
• Brett Martin’s email service provider, which needs to hold email addresses, preferences and unsubscribe data to function effectively and legally.
• Authorities, advisers or professionals where disclosure is required for legal reasons or in the case of a dispute.

How long we hold personal data

Brett Martin will hold personal information for as long as necessary for the purpose of supplying products or services, managing our relationship with you, and meeting legal, accounting or regulatory requirements.

It is anticipated that we may hold personal information for up to 7 years, where this is necessary to meet legal and business record-keeping requirements.

How we keep personal data secure

The protection of your data is important to Brett Martin. Data is stored in secure environments including accounting software, email systems and CRM systems, with controlled access, SSL protection and encrypted passwords.

Servers that hold data are maintained and patched regularly. Data may be exported from our database as a CSV file where required, for example to contact customers by post or email.

Your rights as an individual

Unless subject to an exemption under data protection law, you may have the following rights in respect of your personal data:

• The right to request a copy of the personal data that we hold about you.
• The right to request that we correct personal data if it is inaccurate or out of date.
• The right to request that personal data is erased where it is no longer necessary to retain it.
• The right to withdraw consent to processing at any time where consent is the lawful basis for processing.
• The right to request restriction of processing where there is a dispute about accuracy or use.
• The right to object to processing where processing is based on legitimate interests, direct marketing, research or statistics.

Subject Access Requests

You have the right to request a copy of the personal data Brett Martin holds about you and to have any inaccuracies corrected. We may require you to prove your identity before processing a request.

Approved identification may include two of the following:

• Passport
• Driving licence
• Birth certificate
• Utility bill from the last 3 months
• Current vehicle registration document
• Bank statement from the last 3 months

Contacting Brett Martin

Making a complaint

You have the right to complain about how Brett Martin treats your personal data to the Information Commissioner’s Office.

Changes to this notice

We may update this Privacy Policy from time to time. We will notify you of changes where we are required by law to do so.

For further information, please email info.compliance@brettmartin.com.