Returns & Refunds Policy

At Brett Martin Daylight Systems, we aim to deliver premium-quality products and excellent customer service. However, we understand there may be occasions where you need to return a product. Please read the information below carefully to understand our returns and refund process.

Returns Eligibility

We accept returns for certain products within 14 days of delivery. To be eligible for a return:

• The item must be unused and in its original packaging

• The item must be a stock product (not made to order)

• The item must not have been installed or modified

If your item meets the above conditions, you may request a return by contacting our customer service team at 0247 662 5150 or via email at [email protected].

Return Shipping Costs

Customers are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Restocking Fee

All approved returns are subject to a 25% restocking fee or the actual handling costs incurred, whichever is greater. This fee will be deducted from your refund amount.

Refund Method

Refunds will be issued to your original payment method once the returned item has been received and inspected at our facility. Please allow up to 10 working days for your refund to be processed.

Non-Returnable Items

Please note: Made-to-order or customised products are non-returnable, except in cases of manufacturing defect or damage during transit.

Damaged or Defective Items

If your item arrives damaged or defective, please do not install it. Contact us immediately with photos of the damage, and we will arrange a replacement or refund at no extra cost.

If you have any questions about your return, feel free to reach out to us. We're here to help.