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Returns & Refunds Policy
Returns and refunds policy
We aim to deliver premium-quality rooflights, roof lanterns and daylighting products with excellent customer service. This page explains when products may be returned and how refunds are processed.
14 day return window
Eligible stock products may be returned within 14 days of delivery.
Stock products only
Made-to-order and customised products are non-returnable unless defective or damaged in transit.
25% restocking fee
Approved returns are subject to a 25% restocking fee or actual handling costs, whichever is greater.
Returns eligibility
We accept returns for certain products within 14 days of delivery. To be eligible for a return:
- The item must be unused and in its original packaging.
- The item must be a stock product and not made to order.
- The item must not have been installed, altered or modified.
If your item meets the above conditions, please contact our customer service team before arranging a return.
Telephone: 0247 662 5150
Email: info@daylightsystems.com
Return shipping costs
Customers are responsible for arranging and covering the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Restocking fee
All approved returns are subject to a 25% restocking fee or the actual handling costs incurred, whichever is greater. This fee will be deducted from your refund amount.
Refund method
Refunds will be issued to your original payment method once the returned item has been received and inspected at our facility.
Please allow up to 10 working days for your refund to be processed after inspection.
Non-returnable items
Made-to-order or customised products are non-returnable, except in cases of manufacturing defect or damage during transit.
Damaged or defective items
If your item arrives damaged or defective, please do not install it.
Contact us immediately with photographs of the damage and details of your order. We will review the issue and arrange a replacement, repair or refund where appropriate.
Need help with a return?
Contact our customer service team and we will guide you through the next steps.
Contact Us